Stevens Creek Software
Software for iPhone – Support Page
Support for Stevens Creek Software's iPhone software is provided by email. Click here to visit our contact page. Read the material below, which hopefully will answer your questions. Even if it does, however, feel free to go to the contact page just to send us a short email. Apple does not provide us with the names and emails of users, so if you want to be in our database to receive notices of updates, etc., that's the best way to do it.
Specific known issues:
TripLog/1040:
Known problems:
• When recording a trip which "rolls over" from 999xx to 000yy, the distance of the trip is correctly recorded. But if the trip is later modified, the ending value is not correctly restored.
• When an entry is modified, it goes back into the log at the end of any entries from the same day, even if it belongs earlier.
• Data loss on updates:
WARNING: Users of a variety of applications, including but definitely not limited to TripLog/1040, have found that sometimes data is lost when updating an application with a new version. We STRONGLY recommend that you both perform a "Sync" of the iPhone to iTunes, AND use the "email yourself the log" function BEFORE installing any upgrade to the software, so that if worst comes to worst, you'll have a copy of your data to that point in electronic form on your computer. Note that in principle, your data should NOT be lost when updating, and for most people it isn't, but it definitely seems to be at this time a common problem with Apple's App Store, and you need to be aware of it.
An article in MacWorld provided the following suggestions on how to deal with data loss and similar iPhone problems; we reproduce some of it here:
Your only solution at this point is a full restore of the iPhone. Hold down the Home button on the iPhone, plug it into your USB cable or dock, and wait until you see the special screen shown at right, then release the Home button. iTunes will then tell you it’s found a phone in recovery mode, and you can then begin the long process of restoring it. First iTunes will reinstall the latest version of the iPhone’s operating system, then it will restore your applications (including data you’ve created in those applications) from your last backup, and then—eventually—you’ll be able to sync your music, videos, photos, and other data back to the iPhone.
In increasing order of difficulty, here are the things I do to try to recover from the various iPhone 2.0.x maladies I’ve experienced:
1. Restart the iPhone. Press and hold the power button until you see the “slide to power off” display, then do just that. Let the phone site for a couple seconds, then power it back on. I’ve found this is generally effective at solving excess battery consumption, as well as the slow iPhone problem. It only takes about a minute, at most, to reboot your iPhone, so it’s by far the easiest thing to try.
2. Reinstall a third-party application. If one particular third-party program is giving you troubles, you can try reinstalling it. First delete it from the iPhone by tapping and holding on the program’s icon, then clicking the “x” button to delete it. In iTunes, re-download the program (if you’ve bought it once, you can do so for free), then sync your iPhone and install the new copy of the program. Warning: You will lose all data you saved with the program—text you added, high scores you set, progress through the game that was saved, etc.
3. Restore the iPhone, including its backup. Unfortunately, this painful solution may wind up being your most-used troubleshooting technique. If you’re experiencing issues with multiple applications, or with Apple’s applications, or if neither of the above steps solve your problem, then a restore may be in your future. Before you restore (as explained above), however, sync your iPhone one more time and let it run a full backup (assuming your iPhone is in a usable state). This way, at least, you’ll be able to save any of the data you’ve stored with your third party programs. After the iPhone’s software is restored, iTunes will then offer you the chance to restore from the new backup.
4. Restore the iPhone, start from scratch. If you try the restore method above and find you still have the same issues as before, then you’ll have to use this most painful troubleshooting method. Restore the phone as above, but do not restore your backup. It’s possible that one of the files in the backup is corrupted, and that’s what’s causing your issues. Instead of restoring the backup, tell iTunes to treat your iPhone as new. Give it a name, reinstall all of your programs from scratch, and then sync your music, videos, and other content. This is as close as you can come to starting with a factory-fresh iPhone, and represents your best chance at stability—at least for a little while.
Version 1.4.2, contains the following feature changes/bug fixes:
• Zero distance trips are now allowed after confirmation
• Fixed a bug which would crash when selecting "Other" date in languages other than English
• Added German language version
Version 1.4.1, contains the following bug fixes:
• Fixed a bug which prevented emailing long logs
Version 1.4, contains the following feature change:
• Allows record start and finish times (controlled in the "Settings" application).
Version 1.3.1, contains the following bug fixes:
• Turning on recording of 100,000's digit and turning off the recording of the tenths digit no longer crashes the application (as it did in 1.3)
Version 1.3, contains the following feature changes/bug fixes:
• Recording of 100,000's digit (when recording starting and ending odometer reading) and tenths digit are user-configurable
• Category names are user-configurable
• Emailed data can be tab or comma (CSV) separated
• Odometer numbers "wrap around" for quicker and easier changes.
• Width of digits on odometer is optimized for all settings (i.e., as wide as possible)
• Tenths digit has been changed from black to dark gray background to make it more easily distinguishable from the odometer "frame"
• Swedish and Finnish versions added
Version 1.2, contains the following feature changes/bug fixes:
• Emailed logs can contain accented characters (e.g., é).
• Added Portuguese version
• Software now remembers (and restores) entries in progress when application exited before a Save (e.g., when interrupted by a phone call), which means if you are using the start/end mode of recording, you can open the app, enter the start value, and then exit the app without losing that number; it will be there when you re-start the app at the end of the trip to enter the ending odometer reading.
• The log can be emailed as an attachment directly from TripLog/1040 (i.e., without exiting to the iPhone Email app) via a server (this also removes whatever email length limitations exist when using the iPhone email app).
• Last but not least, the "landing area" for the "show log" button (the arrow in the blue circle at the lower right of the screen) was enlarged to include the entire area from the top to the bottom of the "recent log" box, and from the right edge of the box to an equal distance on the other side of the arrow.
Version 1.1, finished here on July 10 and finally in the App Store on July 31, contains the following feature changes/bug fixes:
• Allows entering starting and ending odometer readings in lieu of trip distance
• Category buttons get larger when that category is selected, making it clearer which one is selected
• "Recent log" label is removed; when the program first starts and there are no entries, that area of the screen is occupied by a message letting you know what it's purpose is. After that, it is assumed that you know!
• A default email address (or addresses) can be entered in the Settings application to automatically fill in the "To" field when emailing the log
• Fixed a bug preventing emailing of log when the log (destination or purpose fields) contained an ampersand (&
• For locales other than the United States, the correct currency symbol is shown on screen
Version 1.0.1, uploaded to Apple on July 5 and finally posted in the App Store on July 24 (!), contains the following feature changes/bug fixes:
• Emailed log includes totals
• Log automatically scrolls to bottom (latest entries) on first viewing
• Fixed a bug preventing purging of entire log
• Fixed a date bug when modifying entries
All updates will, of course, be free (not necessarily for life!, but definitely for now and quite possibly forever).
Common question:
Will TripLog incorporate use of GPS? Answer: almost certainly not. Most importantly, the iPhone does not allow the use of background applications, so if you were ever to leave the application (e.g., to take a phone call), it's ability to track your location would be gone. Unless you do all your driving in a straight line from start to finish, this wouldn't be very useful. Apple also doesn't recommend leaving an application running continuously (e.g., sampling location, which, while on the road, would be done using cell phone signals) because of the potential power drain. And finally, even if you were willing to drain your power, and not leave the application, the accuracy still wouldn't be as good as the odometer on your car. So no, we don't anticipate using GPS.
Handy Randy:
Version 1.1 contains the ability to select background colors and "fanfare" sounds (the sound that plays as a winner is selected). The update will, of course, be free (not necessarily for life!, but definitely for now and quite possibly forever).
The Athlete's Calculator:
Version 1.0.1, which contains an absolutely trivial bug fix (a memory leak of one location, which actually is "repaired" when you leave the application anyway), was uploaded to Apple on June 30 and finally posted on the App Store on July 31, more than one month later!
Actually the only question we're getting from Athlete's Calculator users is, do we plan to port The Athlete's Diary software to the iPhone as well. The answer is "yes." The major issue delaying us from starting on the project is the lack of "conduits" for the iPhone as exist on, for example, the Palm. The only way to get data from the iPhone to the desktop is by emailing it, and there is no way to get data from the desktop to the iPhone. We hope and expect that Apple will be removing these limitations in the future, but that is definitely a problem right now. But definitely we will be developing the app, even if at first it runs only on the iPhone with no desktop interactivity.